Policies

1. Privacy Policy

Purpose & Commitment

WIN2 FOOD MARKETING SDN BHD ("WIN2FOOD") is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at info@win2food.com.my.

Data Collected

a) Collection of Information

• Our Online Platform Website (www.winhoo.com.my) collects the details provided on registration together with information we learn about you from your use of our service and other sites accessible from them. We also collect information about the transactions you undertake to further improve our service to you in future.
• We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

b) Disclosure of Information

• Your information may be passed to and used by www.winhoo.com.my. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Purpose & Commitment

• Aggregate data used for marketing with no individual identification
• Only shared within Winhoo group, providers, successors, or when legally required.

2. Cookies Policy

"Cookies" are small pieces of information sent by a web server to a web browser, which enable the server to collect information from the browser. Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

3. Refund & Return Policy

Return Window

• We grant you a period of 7 days from the date of delivery of the products to return the products.
• Please contact our customer support at info@win2food.com.my.. Our team will investigate the returned product(s).

Eligibility & Process

• Defective items or wrong products only
• Contact via email, include:

• All returns must be shipped to the following address:

• Delivery charges non-refundable
• Requests missing criteria/info will be rejected